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Xero change authentication
We recommend the Xero Verify authenticator app. After installing the authenticator app, you can login to Xero and change the device linked to your Xero account. Use a backup method to authenticate, if you don’t have access to your current authentication device. If you lose your phone, or the device which has your authenticator app on it, we recommend you change your Xero login password before setting up MFA on your new device. Wait 15 minutes then try logging in again.
Ask our community of customers, accountants and bookkeepers. Skip to main content Search icon Search Xero Central. Overview Fix a problem setting up or logging in with multi-factor authentication MFA. Understand how to use QR codes and authenticator apps.
What to do if you lose your authentication device or are locked out of Xero. You can’t download Xero Verify Check your device’s operating system. You don’t receive an email with a confirmation code After you add a backup email address, Xero sends you an email containing a code to confirm your address. If you don’t receive an email, try these fixes: Check you entered the right email address.
If not, click Entered the wrong email address? See if the email went to your spam folder. Wait a couple of minutes, then refresh your email inbox. To fix, you can: Start the set-up process again Generate a new email by clicking Entered the wrong email address?
Xero Verify is only used to authenticate your Xero account. What is a push notification and how do I get one? A push notification is a pop-up notification sent to your mobile device. You simply tap a button to approve or deny access. Does my mobile device or tablet need to be connected to the internet to receive push notifications?
To receive a push notification with the Xero Verify app, you need to be connected to the internet. Does my mobile device need to be connected to the internet to get a passcode from Xero Verify or another authentication app? Authentication apps continually generate new codes that are valid for around 30 seconds. I keep getting an invalid code error. You need to make sure the time on your authenticator device is in sync with Xero. Xero uses an automatic clock service to set the time, as do most mobile device service providers, so we recommend you allow your network provider to set the time automatically.
Manually setting the time can lead to out-of-sync issues and an invalid code error. Using the Google Authenticator app does not link your Xero account to Google, and does not require you to have a Google account.
You are welcome to have either. We recommend Xero Verify. Do I need an authenticator for my phone, tablet and laptop, and do my bookkeeper and staff all need one too? Your answers can only contain letters or numbers, and not any symbols or special characters. While logged in to Xero, click your initials or profile image at the top right of the screen, then select Account. They also need to be five or more characters.
You’re now set up to use MFA next time you log into Xero. If you can’t install apps on your work computer yourself, ask your IT team to install an authenticator app for you, either on your computer or your organisation’s server. There are a number of authenticator apps available, such as our recommended app Authy.
Alternatively, you can use the steps below to do this. Click Set up multi-factor authentication to get started.
If you’re not yet required to set up MFA but want to get started, do this while you’re logged in. Click your initials or profile image at the top right of the screen and select Account.
Under Additional Security , next to Multi-factor authentication , click Set up. This will take you to the start of the MFA process. When prompted to choose an authenticator app, select Use my own app. Did you know? Source: DBIR, Receive push notifications for fast authentication. Watch these MFA videos. Additional ways to secure your data. You should use a strong and unique password with your backup email.
Keep your software up to date, including the apps on your phone and tablet.
Mary Picard asked a question. This should answer your question, but if you’re still having trouble, our Support team посмотреть еще help get you running asap.
Hey Everyone, after much frustration you wouldn’t believe how authentocation it actually is to do! You pretty much turn it off and then on again! Log in using the other method, go to Settings, Disable the Two-Step Authentication and then you can start all over again больше на странице installing the app on your new phone because it then gives you the barcode you 5 firestorm download for pc. I can’t believe it was so simple when I’d been complaining about it for so long.
Xero change authentication link doesn’t seem to work, do you have an alternative? I am having the same problem. I cant regenerate the QR code to add to my new phone.
Help please I have a new phone with the changd authenticator app, cant find out how to get a new barcode to access xero. Help tells me to disable 2 set authentication but does not tell me how to do that.
Help also tells me 2 step authentication is mandatory for my user profile. Change to new device. Login with usual email, it will then generate new barcode Hi can anyone help as I have similar problem with the above. I can get in to the xero account but I cannot change or disable my authy code as I think my dyslexic spelling cannot xero change authentication the correct answer.
I am so frustrated xero change authentication this authenticator process. Ive changed phone and I cant get it to work anymore, grrrrr. You have to log in using your old phone to verify.
Once in, click on top right button to go to your http://replace.me/22665.txt account. Click Disable 2-setp authentication. Log out. When you go to log back in again you will have the option to set up two-step authentication again, using your new phone. Problem is that the main user does not have the old phone any more so has been unable to log in for some time. What happens then?
The difficulty is that I don’t have my old phone anymore as it died. That is why I have a new phone. So I can’t use the old xero change authentication to log in What do I do now? I have this same issue. If anyone is ссылка to help that would be great. I despise the 2 step authentication and if there was an option to remove it altogether I would.
Huge issue. I have been going round in xero change authentication all day trying to sort this out for two employees with new phones. Xeero Rance. When you say turn it of. What do I need to turn off please. Hey Pippa, you do exactly what I said after that Thanks Caryn, I can’t believe xero’s own help page is so hopeless when it was so simple in the end!
Thank you! Hi Ben, as I commented above a few weeks ago it’s actually much easier than you would think! See below Log in using the other method, go to “Settings”, “Disable the Two-Step Xhange and then you can start all over again by installing the app on xero change authentication new phone because it then gives you the barcode you need. Hi So i have lost my old phone with the old auth app so i can no xero change authentication disable.
Does anyone else here experience being half way thru a 3 hour quote or inv come to save and the screen blinks deletes everything. Hi Milad Nakhl, did you read the comments above? I’ve posted a few times now exactly what you need to do xero change authentication this thread. You don’t need your old phone. Here it is again There’s lots of info shared here that’ll help you out with 2SA on a new device. Otherwise, come on into our Support team who have the tools to investigate cnange help 1-on Are you able xero change authentication have 2 different mobile phones with authenticator The two code system is sending me insane.
I am trying to set it up for myself and my xero change authentication he just lost his phone and it keeps sending me around in circles. I can’t set up the authenticator without xero and i cant log into xero without an authenticator app. Ive had to add answer my alternative questions for my account but my partners aren’t working. I’m xero change authentication my hair out shouldn’t be so fregg’n hard. Why do these systems only end authentucation impacting the people its trying to protect i’ve wasted too many important working hours over this stupid 2 sytep crap over the last few months.
I need help – I have found settings but cannot see where you disable the two-step authentication – I have searched and it isnt coming up anywhere – is anyone able to give more help on how to find this.
Hi Gillian, are you on your computer and not your phone? If it is so simple, why does Xero allow it to be a problem. Just like many things in this software Time wasted on this sort of BS is what I find so frustrating fhange this software. When using the app to view your access codes, you may wonder what продолжить when it http://replace.me/8887.txt time to upgrade uathentication phone or replace to ссылка на страницу phone with a new one.
Here’s how to move Посетить страницу Authenticator to a new device xero change authentication disable it completely:. Step 1 : Authentifation the Xero change authentication app on your new iPhone or Android phone.
Step 2 : Visit Google’s two-step verification site on your computer. Log in to your Google account to view your current 2SV settings. I had trouble getting the app xero change authentication work on my new device. I could not switch it off on my old phone because the screen was broken. Download the Google Authenticator app and set it up xero change authentication your new phone. Go to your “account” at the top left of the home screen. Where “Two Step Authentication” is listed, click disable.
Go to Account, and click to “enable” two step authentication. A QR code will come up. Authenticatjon this with your Xero change authentication authentication app scanner. The app will then show an initial code. Enter this into Xero. You can xero change authentication “other” ways to verify yourself. I first selected the secret questions, but this failed so i got a code sent to my back up email. It was really easy once I found where to disable the 2SA.
Ask our community of customers, accountants and bookkeepers. Skip to main content Search xero change authentication Search Xero Central. View This Post. Two-step authentication moving to a new phone. I got a new phone and loaded the same xero change authentication authentication app I was using on the old phone.
It is asking me to set it up as new, or else enter a code manually that I don’t xero change authentication because I set up using the barcode. How do I get Xero to xero change authentication a new barcode for увидеть больше new phone to нажмите чтобы увидеть больше Top Rated Answers.
All Answers. Hi Lauren That link doesn’t seem to work, autjentication you have an alternative? Where is the dickens new darcode. Not an answer, a further question Here’s how to move Google Authenticator uathentication a new device or disable it completely: Step 1 : Install the Authenticator app on your new iPhone or Android phone. I fixed it like this. Log into XERO. Log out of Xero.
Log back in. Xero will then ask you to verify yourself.
This article is for everyone who uses Xero. When setting up MFA, you can install the authenticator app on your computer, but it works best if you use your smartphone instead. Multi-factor authentication MFA provides a second layer of security that stops anyone else accessing your Xero account, even if they know your password. For security reasons, we recommend you install the authenticator app on a different device to the one you use to access Xero.
This is especially important if you share the device you use to access Xero with others. To avoid this, we recommend installing the authenticator app on your smartphone or tablet. You can use an authenticator app of your choice but we recommend Xero Verify. It’s the only app using push notifications to log in to Xero. With push notifications, a message pops up on your smartphone or tablet. Xero Verify only sends notifications when you’re logging in to Xero. If you don’t have a smartphone, or can’t use your smartphone for MFA, you can install an authenticator app such as Authy Authy website , to your laptop or desktop computer.
To set up MFA you’ll need to access your Xero organisation using a web browser. You can’t set up MFA using the Xero mobile app. Follow the steps in Xero to add your Xero account to the app. Add a backup email address, then click Continue.
Your answers can only contain letters or numbers, and not any symbols or special characters. While logged in to Xero, click your initials or profile image at the top right of the screen, then select Account. They also need to be five or more characters. You’re now set up to use MFA next time you log into Xero. If you can’t install apps on your work computer yourself, ask your IT team to install an authenticator app for you, either on your computer or your organisation’s server.
There are a number of authenticator apps available, such as our recommended app Authy. Alternatively, you can use the steps below to do this. Click Set up multi-factor authentication to get started.
If you’re not yet required to set up MFA but want to get started, do this while you’re logged in. Click your initials or profile image at the top right of the screen and select Account. Under Additional Security , next to Multi-factor authentication , click Set up. This will take you to the start of the MFA process. When prompted to choose an authenticator app, select Use my own app. In a separate tab on your web browser, go to the Authy website and follow the steps to download Authy to your desktop.
When you enter a phone number, you can select how you receive the verification code. Then, enter the code to get into Authy. Add Xero as an account within Authy. To find the code or key, return to Xero and click Can’t scan the QR code? Enter a setup key instead. Next to Setup Key , click Copy. Go back to the Authy app, click on the plus icon to add an account.
Paste the code or key and click Add Account. As Xero doesn’t appear on the options to choose from, we need to create it. Select one of the options, for example Generic Blue , then to rename it type ‘Xero’ in the Account Name field at the top of the screen. Select 6-digit as the token length, and click Save.
Once Authy is generating codes, return to Xero and click Enter Code. Enter the six digit code from the Authy app and click Confirm. Ask our community of customers, accountants and bookkeepers. Skip to main content Search icon Search Xero Central. Overview Set up multi-factor authentication MFA by installing an authenticator app on your mobile device, and following the steps in Xero to complete the process.
We recommend installing the Xero Verify authenticator app so you can receive push notifications for quick and easy authentication. Types of authenticator app and notifications Multi-factor authentication MFA provides a second layer of security that stops anyone else accessing your Xero account, even if they know your password. You should never share passwords with others. An authenticator app installed on a smartphone, device or computer with an internet connection.
Access to your Xero organisation with a web browser. A backup email address, which is different to the one you use to log in to Xero. You can choose security questions and answers instead of a backup email address. Learn more about MFA in our other support article on this topic. Go to the Xero login screen.
Enter your email address and password, then click Log in. Click Set up multi-factor authentication. Choose an authenticator app. To use push notifications, select Xero Verify. Next to Multi-factor authentication , click Set up.
What’s next? If you have any trouble setting up MFA or logging in once it’s set up, check our troubleshooting tips. Any time you’re logged in, you can manage your MFA settings. Still have questions? Start a discussion Ask our community of customers, accountants and bookkeepers. Contact Xero support Raise a case with our support team.
We’ve developed it especially for Xero. It’s the only app that allows for quick and easy authentication using push notifications. After installing the authenticator app, you can login to Xero and change the device linked to your Xero account. Use a backup method to authenticate, if you don’t have access to your current authentication device. If you don’t have a smartphone or tablet, you can use Authy or WinAuth. If you’re not asked to set up multi-factor authentication when you log in to Xero, you can set it up yourself. Click your initials or image, click Account, select Set up under Multi-factor authentication, then follow the instructions. The videos below walk you through. Xero sends you a confirmation email to the backup email address you provided. When it arrives, copy the code. Return to Xero and paste in the code. Once you confirm your code you’ll be set up with multi-factor authentication. Next time you log into Xero you’ll need to enter the six-digit code from Authy to access your Xero account. Still in your Xero Account settings, under Two-step authentication click Setup. Open the authenticator app on your new phone. Begin the setup process, or add a new account if you’re already using the app for other software. Scan the barcode showing in Xero into your new authenticator app, or manually enter the key. To scan the barcode. If you lose your phone or device that has your authenticator app on it, we recommend you change your Xero login password. If you use security questions as your backup authentication method, you might also want to change your security questions.. When you get a new device, set it up with replace.me MFA is mandatory for you, you’ll need to do this before you use Xero.
Under Additional Security , click Change in the Connected device section. On your new device, install the authenticator app of your choice. To use push notifications, get the Xero Verify app. Follow the steps in Xero to add your Xero account to the app. Add a backup email address, then click Continue. Your answers can only contain letters or numbers, and not any symbols or special characters.
What’s next? Mary Picard asked a question. This should answer your question, but if you’re still having trouble, our Support team can help get you running asap.
Hey Everyone, after much frustration you wouldn’t believe how simple it actually is to do! You pretty much turn it off and then on again! Log in using the other method, go to Settings, Disable the Two-Step Authentication and then you can start all over again by installing the app on your new phone because it then gives you the barcode you need.
I can’t believe it was so simple when I’d been complaining about it for so long. That link doesn’t seem to work, do you have an alternative? I am having the same problem. I cant regenerate the QR code to add to my new phone. Help please I have a new phone with the same authenticator app, cant find out how to get a new barcode to access xero. Help tells me to disable 2 set authentication but does not tell me how to do that.
Help also tells me 2 step authentication is mandatory for my user profile. Change to new device. Login with usual email, it will then generate new barcode Hi can anyone help as I have similar problem with the above. I can get in to the xero account but I cannot change or disable my authy code as I think my dyslexic spelling cannot get the correct answer.
I am so frustrated with this authenticator process.. Ive changed phone and I cant get it to work anymore, grrrrr. You have to log in using your old phone to verify. Once in, click on top right button to go to your o account. Click Disable 2-setp authentication.
Log out. When you go to log back in again you will have the option to set up two-step authentication again, using your new phone. Problem is that the main user does not have the old phone any more so has been unable to log in for some time. What happens then? The difficulty is that I don’t have my old phone anymore as it died.
That is why I have a new phone. So I can’t use the old one to log in What do I do now? I have this same issue. If anyone is able to help that would be great. I despise the 2 step authentication and if there was an option to remove it altogether I would.
Huge issue. I have been going round in circles all day trying to sort this out for two employees with new phones. Step 3: Logging in to Xero. When you log in to Xero, enter your email and password as usual. Xero Verify immediately sends a notification to your mobile device. Click your initials or image, click Account , select Set up under Multi-factor authentication , then follow the instructions.
The videos below walk you through the steps. Multi-factor authentication for security. How to set up Xero Verify. Switch from Google Authenticator to Xero Verify. How to set up Google Authenticator. Blog posts:. Xero Central support pages:. Set up multi-factor authentication. How to log in to Xero.
Two-step authentication moving to a new phone.Add a second layer of security with multi-factor authentication
This article is for small businesses who use Xero. If you’ve forgotten your password or you’ve been locked out of your account after entering your password incorrectly, reset your password from the Xero login page. We’ll email you a link to create a new password. The link is valid for 48 hours. If the link expires, you’ll need to request a new one. For security reasons, we don’t email forgotten passwords. Check your email inbox. Once you’ve received our email, use the link to reset your password.
If you’re still waiting for our email, check your junk or spam folders. Sometimes emails from the xero. We recommend you add these domains to your safe senders list to prevent this happening again. If you can’t access your inbox due to the email account being inactive, ask your IT admin to re-activate the email address.
Alternatively, contact Xero Support to verify your Xero account. You can change the password you use to log in to Xero while you’re logged in. Read our tips for selecting a strong password to keep your Xero account safe. Click on your initials or profile image, then click Account.
If you see a warning in Xero, you’ll need to confirm it was a legitimate login before changing your email address. Your new email address can’t already be used in Xero. If it is, you can invite the email address as a user into the organisation. It’s not possible to merge multiple Xero logins.
You can now log in to Xero using your new email login. If you’re the subscriber with a billing account under the old email address, we’ve updated that address too. If you had multi-factor authentication MFA set up for your old email address, your authenticator app will still work, even if your old email address still shows on the app screen. If your email address change is still pending, you can cancel it to continue using your existing email address.
Resend the confirmation link to your new email address if the change is still pending in Xero. If the link we emailed you doesn’t work, it might be because:. Ask our community of customers, accountants and bookkeepers. Skip to main content Search icon Search Xero Central. Overview Learn how to change the email address you use to log in to Xero, and change or reset your password. Cancel an email address change or resend a confirmation. Go to the Xero login page.
Click Forgot password? Enter the email address you use to log in to Xero, then click Send link. Log in to Xero using your new password. Next to Password , click Change. Complete the fields. Click Save. Next to Email address , click Change. Enter your new email address, your login password, and click Save. Open the email we sent to your new email address and click the confirmation link.
The link will expire after 60 minutes. If you’re asked to log in, do this using your old email address. Click Confirm. In the pending email change dialogue box, click Cancel. In the pending email change dialogue box, click Resend. If the link we emailed you doesn’t work, it might be because: The link expired after 60 minutes. If this happens, you can resend the confirmation link.
You’ve already changed your email. You’ve cancelled the email change. Your new email is already used in Xero. What’s next? You may like to update your Xero user profile , to change what new or existing customers see of you. Still have questions? Start a discussion Ask our community of customers, accountants and bookkeepers. Contact Xero support Raise a case with our support team.
We’ve developed it especially for Xero. It’s the only app that allows for quick and easy authentication using push notifications. After installing the authenticator app, you can login to Xero and change the device linked to your Xero account. Use a backup method to authenticate, if you don’t have access to your current authentication device. Xero sends you a confirmation email to the backup email address you provided. When it arrives, copy the code. Return to Xero and paste in the code. Once you confirm your code you’ll be set up with multi-factor authentication. Next time you log into Xero you’ll need to enter the six-digit code from Authy to access your Xero account. Mar 02, · After logging in, and authenticating yourself, go to your ‘Account’ settings page, under ‘Additional Security’ and choose ‘Change Device’ to access the new authentication process. You will be presented with the option to choose Xero Verify. Follow the steps to set up and receive push notifications. Apr 07, · Posted by Alison Mead on 04/07/ @ AM. Xero has informed me that there will be changes to the day reauthentication rule for bank feeds soon. It is frustrating to need to do this every three months, so Xero (and others) asked the Financial Conduct Authority (FCA) to change the rules Once Xero makes it available for your bank, I can. While logged in to Xero, click your initials or profile image at the top right of the screen, then select Account. If you’re using a smartphone, tap on the menu icon at the top right of the screen to find your initials or profile image, then select Account. Next to Multi-factor authentication, click Set up. Click Set up multi-factor.
We recommend Xero Verify for quick and easy authentication using push notifications. To use Xero Verify, your device’s operating system needs to be iOS Click your initials or profile image, then select Account. If you’re switching from Google Authenticator to Xero Verify, our video shows you what to do. You can change your backup email address to another address. It needs to be different to the one you use to log in to Xero. When you set up MFA, Xero asked you to choose an authentication backup method.
You can change your backup method at any time. You need to turn off MFA, then set it up again and choose a different backup method. To change your security questions, you need to turn off MFA, then set it up again and choose new questions and answers. Ask our community of customers, accountants and bookkeepers. Skip to main content Search icon Search Xero Central.
You can temporarily opt out of MFA. Follow these steps to change the app you use. Log in to Xero using a web browser. Under Additional Security , click Change in the Connected device section.
Choose an authentication method, then follow the steps on screen to authenticate yourself. Choose an authenticator app. Follow the steps on screen to install or set up the app. Under Additional Security , click the menu icon next to Multi-factor authentication.
Click Turn off multi-factor authentication. Enter the code from your authenticator app, then click Disable. Next to Backup email address , click Change. Enter your new backup email address, then click Continue. Go to the inbox for your new backup email address and open the email from Xero. Ive changed phone and I cant get it to work anymore, grrrrr. You have to log in using your old phone to verify. Once in, click on top right button to go to your o account.
Click Disable 2-setp authentication. Log out. When you go to log back in again you will have the option to set up two-step authentication again, using your new phone. Problem is that the main user does not have the old phone any more so has been unable to log in for some time.
What happens then? The difficulty is that I don’t have my old phone anymore as it died. That is why I have a new phone. So I can’t use the old one to log in What do I do now?
I have this same issue. If anyone is able to help that would be great. I despise the 2 step authentication and if there was an option to remove it altogether I would. Huge issue. I have been going round in circles all day trying to sort this out for two employees with new phones.
Caryn Rance. When you say turn it of. What do I need to turn off please. Hey Pippa, you do exactly what I said after that Thanks Caryn, I can’t believe xero’s own help page is so hopeless when it was so simple in the end!
Thank you! Hi Ben, as I commented above a few weeks ago it’s actually much easier than you would think! See below Log in using the other method, go to “Settings”, “Disable the Two-Step Authentication” and then you can start all over again by installing the app on your new phone because it then gives you the barcode you need.
Hi So i have lost my old phone with the old auth app so i can no longer disable. Does anyone else here experience being half way thru a 3 hour quote or inv come to save and the screen blinks deletes everything. Hi Milad Nakhl, did you read the comments above? I’ve posted a few times now exactly what you need to do in this thread. You don’t need your old phone. Here it is again There’s lots of info shared here that’ll help you out with 2SA on a new device. Otherwise, come on into our Support team who have the tools to investigate and help 1-on Are you able to have 2 different mobile phones with authenticator The two code system is sending me insane.
I am trying to set it up for myself and my partner he just lost his phone and it keeps sending me around in circles. I can’t set up the authenticator without xero and i cant log into xero without an authenticator app. Ive had to add answer my alternative questions for my account but my partners aren’t working. I’m ripping my hair out shouldn’t be so fregg’n hard. Why do these systems only end up impacting the people its trying to protect i’ve wasted too many important working hours over this stupid 2 sytep crap over the last few months.
I need help – I have found settings but cannot see where you disable the two-step authentication – I have searched and it isnt coming up anywhere – is anyone able to give more help on how to find this. Hi Gillian, are you on your computer and not your phone? If it is so simple, why does Xero allow it to be a problem.
Just like many things in this software Time wasted on this sort of BS is what I find so frustrating about this software. When using the app to view your access codes, you may wonder what happens when it comes time to upgrade your phone or replace to lost phone with a new one. Here’s how to move Google Authenticator to a new device or disable it completely:.
Step 1 : Install the Authenticator app on your new iPhone or Android phone. Step 2 : Visit Google’s two-step verification site on your computer. Log in to your Google account to view your current 2SV settings. I had trouble getting the app to work on my new device.
Log in to Xero using a web browser. Under Additional Security , click Change in the Connected device section. On your new device, install the authenticator app of your choice. To use push notifications, get the Xero Verify app. When prompted to respond to a push notification or enter a code, click Use a backup method instead. Use your backup email or answer your security questions. A push notification can take up to 15 seconds to come through.
Alternatively, on your Xero login screen click Use a backup method instead to authenticate your login using a 6-digit code or backup email address. To fix, click Log in and try again. For security reasons, apps generate new codes every 30 seconds.
Even though your authenticator app might show a space after the first three digits of the code, enter the code without the space. If you’re using an app other than Xero Verify, the codes will be time-based. To ensure the time on the device your authenticator app is installed on is accurate, let your network provider automatically set the time.
Once you’ve entered the code and logged in to Xero, you can close the authenticator app. You don’t need to delete it. You can avoid problems with time-based codes by switching to Xero Verify.
It’s also the only app that lets you use push notifications for quick and easy authentication in Xero. You are welcome to have either. We recommend Xero Verify. Do I need an authenticator for my phone, tablet and laptop, and do my bookkeeper and staff all need one too? Everyone logging in to Xero who has access to an organization needs to have MFA enabled on their account. You only need one instance of the authenticator app for each person to be able to log in to their Xero account.
Can you set up multiple authenticators on one mobile device? How can I use multi-factor authentication? You can install an authenticator app on your desktop. Can I verify my identity another way? You can choose to use a backup email or security questions. What is a backup email? You should use a strong and unique password with your backup email. How long will it take for customer service to unlock my account? Xero has put extra resources in place to help businesses who experience this issue.
Please log a case immediately and someone should be in touch within a few hours. How do I get back into my account? You can change your backup method at any time. You need to turn off MFA, then set it up again and choose a different backup method.
To change your security questions, you need to turn off MFA, then set it up again and choose new questions and answers. Ask our community of customers, accountants and bookkeepers. Skip to main content Search icon Search Xero Central. You can temporarily opt out of MFA. Follow these steps to change the app you use. Log in to Xero using a web browser.
Under Additional Security , click Change in the Connected device section. Choose an authentication method, then follow the steps on screen to authenticate yourself. Find out how to install an authenticator app on your new device and set it up with your Xero account.
You can change the app you use to authenticate yourself when you log in to Xero. We recommend Xero Verify for quick and easy authentication using push notifications. To use Xero Verify, your device’s operating system needs to be iOS Click your initials or profile image, then select Account.
If you’re switching from Google Authenticator to Xero Verify, our video shows you what to do. You can change your backup email address to another address. It needs to be different to the one you use to log in to Xero. When you set up MFA, Xero asked you to choose an authentication backup method.
You can change your backup method at any time.
What’s next?.Xero change authentication
Follow the steps on screen to set up MFA again. When prompted, choose the backup method you now want to use. When prompted, enter your new security questions and answers. Ensure that your security answers are five or more characters. Open the Xero Verify app on your device. Tap Scan QR code or Enter setup key. Set up MFA for your new Xero account. Tap Add another account. For the account you want to delete, swipe towards the left of your screen.
Tap Delete. Tap and hold the account you want to delete. Tap on the trash can icon. What’s next? Check out our troubleshooting page if you’re having problems logging in or setting up MFA. Still have questions? Start a discussion Ask our community of customers, accountants and bookkeepers.
Follow the steps on screen to set up MFA again. When prompted, choose the backup method you now want to use. When prompted, enter your new security questions and answers. Ensure that your security answers are five or more characters. Open the Xero Verify app on your device. Tap Scan QR code or Enter setup key. Set up MFA for your new Xero account. Tap Add another account. For the account you want to delete, swipe towards the left of your screen.
Tap Delete. Tap and hold the account you want to delete. Tap on the trash can icon. What’s next? If you’re having problems with your MFA, check out our page on how to fix common issues. To turn off MFA , you’ll need to log in to Xero to disable it. Still have questions? Start a discussion Ask our community of customers, accountants and bookkeepers. Alternatively, you can use the steps below to do this.
Click Set up multi-factor authentication to get started. If you’re not yet required to set up MFA but want to get started, do this while you’re logged in. Click your initials or profile image at the top right of the screen and select Account. Under Additional Security , next to Multi-factor authentication , click Set up. This will take you to the start of the MFA process. When prompted to choose an authenticator app, select Use my own app.
In a separate tab on your web browser, go to the Authy website and follow the steps to download Authy to your desktop. When you enter a phone number, you can select how you receive the verification code.
Then, enter the code to get into Authy. Add Xero as an account within Authy. To find the code or key, return to Xero and click Can’t scan the QR code? Enter a setup key instead. Next to Setup Key , click Copy. Go back to the Authy app, click on the plus icon to add an account. Paste the code or key and click Add Account. As Xero doesn’t appear on the options to choose from, we need to create it.
Select one of the options, for example Generic Blue , then to rename it type ‘Xero’ in the Account Name field at the top of the screen. Select 6-digit as the token length, and click Save. Once Authy is generating codes, return to Xero and click Enter Code.
Enter the six digit code from the Authy app and click Confirm.
We’ve developed it especially for Xero. It’s the only app that allows for quick and easy authentication using push notifications. After installing the authenticator app, you can login to Xero and change the device linked to your Xero account. Use a backup method to authenticate, if you don’t have access to your current authentication device. Mar 02, · After logging in, and authenticating yourself, go to your ‘Account’ settings page, under ‘Additional Security’ and choose ‘Change Device’ to access the new authentication process. You will be presented with the option to choose Xero Verify. Follow the steps to set up and receive push notifications. Still in your Xero Account settings, under Two-step authentication click Setup. Open the authenticator app on your new phone. Begin the setup process, or add a new account if you’re already using the app for other software. Scan the barcode showing in Xero into your new authenticator app, or manually enter the key. To scan the barcode.
What is multi-factor authentication MFA? Multi-factor authentication MFA is a security process that uses at least two different factors, something you know your password and something you have mobile device , before you can enter your account. This second layer of security is designed to prevent anyone but you from accessing your account even if they know your password.
MFA is also referred to as 2FA, which stands for two-factor authentication. MFA helps protect your invaluable data by adding a second layer of security. Why is MFA being mandated? The threat to both enterprise and small business data has never been greater. According to the World Economic Forum Report , cyber threats are the fourth greatest risk to world economies, behind climate change and natural disasters.
Implementing multi-factor authentication is one of the easiest, most effective actions companies can take to improve security of client data. Who is it mandatory for? All Xero users in all regions invited into an Xero organization will be required to enable MFA by the end of following any trial period that applies to the user. In what regions is multi-factor authentication MFA mandatory?
Authentication has been offered as an optional feature since Meanwhile, as the business world operates online and cyber attackers and hackers only get more sophisticated, modern security features like MFA offer an important layer of protection for you.
Our customers will always be our highest priority. Is MFA going to be compulsory for clients as well as partners? We will be rolling it out in a phased approach and providing communications and instructions along the way.
In addition, MFA will be optional for users during any trial period but users will be required to set up MFA at the end of the trial period. What is the value for Xero customers? This better protects our customers from fraud and damage to their business. With Xero, there are no limits on the number of users you can invite into an organization or client file. We suggest inviting new users instead of sharing your login credentials. If you choose to share your login with other people, prepare to be annoyed with requests to log in and authenticate much more frequently.
In addition, access to some key functionality might be blocked, as your activity may be classified as suspicious. Where do I go if I have questions about multi-factor authentication? You can also talk to your accountant or bookkeeper.
If you experience any difficulties, take a look at this troubleshooting article or raise a case in Xero Central. What is an authenticator app? An authenticator or authentication app generates security codes for logging in to sites that require a high level of security.
A mobile phone app is a typical example of an authentication app, but other forms exist, including applications for desktops and browser extensions. What is Xero Verify? Where do I get the Xero Verify app? The Xero Verify app is available on the Apple and Google app stores. Please note that Xero Verify can only be used to authenticate Xero accounts.
Can I use another authentication app? Xero Verify simply provides a push notification, and they all generate a time-based numeric passcode to enter during the login process. Which authenticator app do you recommend? Of course, we recommend Xero Verify. Do I have to authenticate each time I log in to Xero? Can I use Xero Verify to authenticate outside Xero?
Xero Verify is only used to authenticate your Xero account. What is a push notification and how do I get one? A push notification is a pop-up notification sent to your mobile device. You simply tap a button to approve or deny access. Does my mobile device or tablet need to be connected to the internet to receive push notifications?
To receive a push notification with the Xero Verify app, you need to be connected to the internet. Does my mobile device need to be connected to the internet to get a passcode from Xero Verify or another authentication app? Authentication apps continually generate new codes that are valid for around 30 seconds. I keep getting an invalid code error. You need to make sure the time on your authenticator device is in sync with Xero.
Xero uses an automatic clock service to set the time, as do most mobile device service providers, so we recommend you allow your network provider to set the time automatically. Manually setting the time can lead to out-of-sync issues and an invalid code error. Using the Google Authenticator app does not link your Xero account to Google, and does not require you to have a Google account. You are welcome to have either. We recommend Xero Verify. Do I need an authenticator for my phone, tablet and laptop, and do my bookkeeper and staff all need one too?
Everyone logging in to Xero who has access to an organization needs to have MFA enabled on their account. You only need one instance of the authenticator app for each person to be able to log in to their Xero account. Can you set up multiple authenticators on one mobile device? How can I use multi-factor authentication? You can install an authenticator app on your desktop.
Can I verify my identity another way? You can choose to use a backup email or security questions. What is a backup email? You should use a strong and unique password with your backup email. How long will it take for customer service to unlock my account? Xero has put extra resources in place to help businesses who experience this issue.
Please log a case immediately and someone should be in touch within a few hours. How do I get back into my account? You can use your backup email or security questions. If I forget my phone, how do I get back into my account? After inserting your username and password, choose your backup email address or security questions.
How do I use multi-factor authentication with a new mobile device? You use your existing multi-factor authentication setup when moving MFA to a new mobile device. Visit our guide to using MFA with a new device for step-by-step instructions. Does the time setting on my mobile device matter? Not for Xero Verify.
However, if you are using a third-party authentication app Google Authenticator, Authy, etc , you need to make sure the time on your authenticator device is in sync with Xero. Multi-factor authentication Multi-factor authentication FAQs. Here are some useful resources:. Authentication apps. Setup and use. Authy has a desktop authenticator app for Windows and MacOS devices.
Jan 22, · If a confirmation message appears that prompts you to restart the printer, click Change. Configuring Authentication Server Settings for Kerberos: On the Network Login window, select Kerberos (Windows ADS), then click Next. In the Default Server area, for Realm, type the domain or realm for your authentication server. Set up MFA on your new device Log in to Xero using a web browser. If you don’t have access to your authentication device, click Use a backup method Click your initials or profile image, then select Account. If you’re using a smartphone, tap on the menu icon at the top Under Additional. If you don’t have a smartphone or tablet, you can use Authy or WinAuth. If you’re not asked to set up multi-factor authentication when you log in to Xero, you can set it up yourself. Click your initials or image, click Account, select Set up under Multi-factor authentication, then follow the instructions. The videos below walk you through.
This article is for everyone who uses Xero. Check your device’s operating system. To use Xero Verify, it needs to be iOS If you’re logged into Xero, you can change devices in your account settings. If not, you’ll need to use a backup method. Find out more about how to change the device you use for MFA. After you add a backup email address, Xero sends you an email containing a code to confirm your address. If you don’t receive an email, try these fixes:. To fix, you can:. When prompted to respond to a push notification or enter a code, click Use a backup method instead.
Use your backup email or answer your security questions. A push notification can take up to 15 seconds to come through. Alternatively, on your Xero login screen click Use a backup method instead to authenticate your login using a 6-digit code or backup email address. To fix, click Log in and try again. For security reasons, apps generate new codes every 30 seconds. Even though your authenticator app might show a space after the first three digits of the code, enter the code without the space.
If you’re using an app other than Xero Verify, the codes will be time-based. To ensure the time on the device your authenticator app is installed on is accurate, let your network provider automatically set the time. Once you’ve entered the code and logged in to Xero, you can close the authenticator app. You don’t need to delete it. You can avoid problems with time-based codes by switching to Xero Verify. It’s also the only app that lets you use push notifications for quick and easy authentication in Xero.
If you use your backup email to authenticate your Xero login, you should receive an email from Xero containing a verification code. If you have trouble answering your security questions to authenticate your Xero login, try entering your answers again. You might have entered the wrong answer. You can change your backup method to using a backup email instead. When you log in to Xero, you can select a box to skip the authenticate step for up to 30 days.
The Trust this device feature is only available if you log in using an authenticator app on a device such as a smartphone or desktop computer. It isn’t designed to work if you’re logging in using a backup method, as these methods should only be used if you can’t access your authenticator app. The Trust this device feature is also linked to the specific computer and browser you were using when you selected the box. During setup, Xero generates a new QR code or setup key to enter into your authentication app.
If you lose your phone or device that has your authenticator app on it, we recommend you change your Xero login password. If you use security questions as your backup authentication method, you might also want to change your security questions.
When you get a new device, set it up with MFA. If MFA is mandatory for you, you’ll need to do this before you use Xero. You can use your backup authentication method to log in to Xero until you’re all set up. If you don’t yet have a new device, find out how to set up MFA without a smartphone or tablet. Wait 15 minutes then try logging in again. Ask our community of customers, accountants and bookkeepers. Skip to main content Search icon Search Xero Central. Overview Fix a problem setting up or logging in with multi-factor authentication MFA.
Understand how to use QR codes and authenticator apps. What to do if you lose your authentication device or are locked out of Xero. You can’t download Xero Verify Check your device’s operating system. You don’t receive an email with a confirmation code After you add a backup email address, Xero sends you an email containing a code to confirm your address.
If you don’t receive an email, try these fixes: Check you entered the right email address. If not, click Entered the wrong email address? See if the email went to your spam folder.
Wait a couple of minutes, then refresh your email inbox. To fix, you can: Start the set-up process again Generate a new email by clicking Entered the wrong email address? Check your device settings to make sure notifications are turned on for your device and Xero Verify.
If you haven’t, you can do this in your device’s Settings , under Focus. Click Resend notification. Click your initials or profile image at the top of the screen, then select Account. Otherwise click Change to set up push notifications. Another user has logged in on the same computer using the same browser. Try rescanning the QR code.
Click Enter a setup key instead. Start the set-up process again. Make sure you enter your Xero user email address on the contact form. Prove you’re the owner of the account. This is necessary to ensure there’s no unauthorised access.
What’s next? Tried our troubleshooting steps and still having problems? Contact us to reset your MFA. Still have questions? Start a discussion Ask our community of customers, accountants and bookkeepers. Contact Xero support Raise a case with our support team.
With push notifications, a message pops up on your smartphone or tablet. Xero Verify only sends notifications when you’re logging in to Xero. If you don’t have a smartphone, or can’t use your smartphone for MFA, you can install an authenticator app such as Authy Authy website , to your laptop or desktop computer. To set up MFA you’ll need to access your Xero organisation using a web browser. You can’t set up MFA using the Xero mobile app.
Follow the steps in Xero to add your Xero account to the app. Add a backup email address, then click Continue. Your answers can only contain letters or numbers, and not any symbols or special characters. While logged in to Xero, click your initials or profile image at the top right of the screen, then select Account.
They also need to be five or more characters. You’re now set up to use MFA next time you log into Xero. If you can’t install apps on your work computer yourself, ask your IT team to install an authenticator app for you, either on your computer or your organisation’s server.
There are a number of authenticator apps available, such as our recommended app Authy. Alternatively, you can use the steps below to do this. Click Set up multi-factor authentication to get started. If you’re not yet required to set up MFA but want to get started, do this while you’re logged in.
Click your initials or profile image at the top right of the screen and select Account. Under Additional Security , next to Multi-factor authentication , click Set up. This will take you to the start of the MFA process. When prompted to choose an authenticator app, select Use my own app. In a separate tab on your web browser, go to the Authy website and follow the steps to download Authy to your desktop.
To use push notifications, select Xero Verify. Follow the steps in Xero to add your Xero account to the app. Add a backup email address, then click Continue. Your answers can only contain letters or numbers, and not any symbols or special characters. They also need to be five or more characters. Your MFA is now reset. What’s next? You’re all set to keep authenticating when you log in to Xero.
Still have questions? Authentication apps continually generate new codes that are valid for around 30 seconds. I keep getting an invalid code error. You need to make sure the time on your authenticator device is in sync with Xero. Xero uses an automatic clock service to set the time, as do most mobile device service providers, so we recommend you allow your network provider to set the time automatically. Manually setting the time can lead to out-of-sync issues and an invalid code error.
Using the Google Authenticator app does not link your Xero account to Google, and does not require you to have a Google account. You are welcome to have either. We recommend Xero Verify. Do I need an authenticator for my phone, tablet and laptop, and do my bookkeeper and staff all need one too? Everyone logging in to Xero who has access to an organization needs to have MFA enabled on their account.
You only need one instance of the authenticator app for each person to be able to log in to their Xero account. Can you set up multiple authenticators on one mobile device? How can I use multi-factor authentication? You can install an authenticator app on your desktop. Can I verify my identity another way? You can choose to use a backup email or security questions. What is a backup email? You should use a strong and unique password with your backup email.
How long will it take for customer service to unlock my account? Xero has put extra resources in place to help businesses who experience this issue. Please log a case immediately and someone should be in touch within a few hours. How do I get back into my account? You can use your backup email or security questions. If I forget my phone, how do I get back into my account? After inserting your username and password, choose your backup email address or security questions.
How do I use multi-factor authentication with a new mobile device? You use your existing multi-factor authentication setup when moving MFA to a new mobile device.
This article is for small businesses who use Xero. We recommend the Xero Verify authenticator app. After installing the authenticator app, you can login to Xero and change the device linked to your Xero account. Use a backup method to authenticate, if you don’t have access to your current authentication device. If you lose your phone, or the device which has your authenticator app on it, we recommend you change your Xero login password before setting up MFA on your new device.
Click your initials or profile image, then select Account. If you’re using a smartphone, tap on the menu icon at the top right of the screen to find your initials or profile image, then select Account. Ask our community of customers, accountants and bookkeepers. Skip to main content Search icon Search Xero Central. Overview Reinstall an authenticator app, if you want to use a new phone or device to authenticate your Xero login.
Set up MFA on your new device. Log in to Xero using a web browser. Under Additional Security , click Change in the Connected device section.
On your new device, install the authenticator app of your choice. To use push notifications, get the Xero Verify app. Follow the steps in Xero to add your Xero account to the app. Add a backup email address, then click Continue. Your answers can only contain letters or numbers, and not any symbols or special characters. What’s next? You’re all set to use MFA on your new device. Still have questions? Start a discussion Ask our community of customers, accountants and bookkeepers.
Contact Xero support Raise a case with our support team.
Did you know? Source: DBIR, Receive push notifications for fast authentication. Watch these MFA videos. Additional ways to secure your data. You should use a strong and unique password with your backup email. Keep your software up to date, including the apps on your phone and tablet. Keep your login details to yourself. You can invite others into an organisation or client file at no extra cost, but they will need their own login and multi-factor authentication.
You can avoid problems with time-based codes by switching to Xero Verify. It’s also the only app that lets you use push notifications for quick and easy authentication in Xero. If you use your backup email to authenticate your Xero login, you should receive an email from Xero containing a verification code.
If you have trouble answering your security questions to authenticate your Xero login, try entering your answers again. You might have entered the wrong answer.
You can change your backup method to using a backup email instead. When you log in to Xero, you can select a box to skip the authenticate step for up to 30 days. The Trust this device feature is only available if you log in using an authenticator app on a device such as a smartphone or desktop computer.
It isn’t designed to work if you’re logging in using a backup method, as these methods should only be used if you can’t access your authenticator app. The Trust this device feature is also linked to the specific computer and browser you were using when you selected the box.
During setup, Xero generates a new QR code or setup key to enter into your authentication app. If you lose your phone or device that has your authenticator app on it, we recommend you change your Xero login password. If you use security questions as your backup authentication method, you might also want to change your security questions. When you get a new device, set it up with MFA.
If MFA is mandatory for you, you’ll need to do this before you use Xero. You can use your backup authentication method to log in to Xero until you’re all set up. If you don’t yet have a new device, find out how to set up MFA without a smartphone or tablet. When prompted, enter your new security questions and answers.
Ensure that your security answers are five or more characters. Open the Xero Verify app on your device. Tap Scan QR code or Enter setup key.
Set up MFA for your new Xero account. Tap Add another account. For the account you want to delete, swipe towards the left of your screen. Tap Delete. Tap and hold the account you want to delete. Tap on the trash can icon. What’s next? If you’re having problems with your MFA, check out our page on how to fix common issues. Once you’ve received our email, use the link to reset your password.
If you’re still waiting for our email, check your junk or spam folders. Sometimes emails from the xero. We recommend you add these domains to your safe senders list to prevent this happening again. If you can’t access your inbox due to the email account being inactive, ask your IT admin to re-activate the email address. Alternatively, contact Xero Support to verify your Xero account. You can change the password you use to log in to Xero while you’re logged in.
Read our tips for selecting a strong password to keep your Xero account safe. Click on your initials or profile image, then click Account. If you see a warning in Xero, you’ll need to confirm it was a legitimate login before changing your email address.
Your new email address can’t already be used in Xero. If it is, you can invite the email address as a user into the organisation. It’s not possible to merge multiple Xero logins.